Face-to-face communications for clarity and impact. (Book, 2004) [Alabama State University Library]
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Face-to-face communications for clarity and impact.

Publisher: Boston, Mass. : Harvard Business School Press, ©2004.
Series: Results-driven manager series.
Edition/Format:   Print book : English
Summary:
As e-mail, instant messaging, and teleconferencing have become ubiquitous in the workplace, the opportunites afforded by face-to-face communication have never been more important. This book helps managers hone their communication skills - both verbal and non-verbal - and achieve astonishing outcomes that benefit themselves and their companies.
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Details

Genre/Form: Guide (Descripteur de forme)
Material Type: Internet resource
Document Type: Book, Internet Resource
ISBN: 1591393477 9781591393474
OCLC Number: 52962824
Notes: "A timesaving guide."
Description: ix, 155 pages ; 22 cm.
Contents: Using the spoken word effectively --
Mastering the art of persuasion / Betty A. Marton --
How to bring about change by paying attention to what you and others say / Loren Gary --
How to make your case in thirty seconds or less / Nick Wreden --
Are you asking the right questions? / John Baldoni --
Is one-dimensional communication limiting your leadership? / Theodore Kinni --
Using non-verbal communication --
How to listen : listening is an integral part of good business communication / Richard Bierck --
The truth behind the smile and other myths --
Reading body language is important but the clues may be misleading / Nick Morgan --
Are you standing in the way of your success? / Nick Morgan --
What your face reveals and conceals : eight communication lessons from the research front --
Reading others signals --
Get around resistance and win over the other side / Liz Simpson --
How can you tell when your teammate is lying? : revealing the hidden clues to deceit --
How to speedread people --
Communicating under pressure --
Dont let stress strain communication / Anne Field --
Managing anger : learn to deal with it effectively / Richard Bierck --
When the direct approach backfires, try indirect influence :six tactics for getting your point across with subtlety / Martha Craumer --
Is there any good way to criticize your coworkers? : an expert offers a road map to successful criticism.
Series Title: Results-driven manager series.

Abstract:

With tips on eye contact, asserting oneself in uncomfortable situations, speaking directly, and giving constructive criticism, this is a guide to using the spoken word more effectively. It includes  Read more...
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"1. "Mastering the Art of Persuasion," by Betty A. Marton; 2. "How to Bring About Change by Paying Attention to What You and Others Say," by Loren Gary; 3. "How to Make Your Case in Thirty Seconds or Read more...

 
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